What’s your return policy?
If our product don't meet your expectation or is faulty in any way, return within 30 days, no questions asked. We even pay return shipping via USPS. Contact us via firstname.lastname@example.org for further details.
Do you ship overseas?
No, at this time we do not ship overseas.
Do you have customer service?
Of course! For questions please email email@example.com
Where are you stainless steel drinking straws manufactured?
Are stainless steel straws BPA free?
Are the ends of the straw sharp?
No, they are smooth and safe to use without worry of cutting your lip.
Where do the orders ship from?
Do your stainless steel straws rust?
No, they are rust resistant.
Do your stainless steel straws have a metallic or strange taste?
No, they don't have a metal taste; however, they do take a bit of getting used to and we recommend washing them in warm soapy water before their first use.
Are they dishwasher safe?
Are they lead free?
Absolutely, they are 18/8 stainless steel.
Do the cleaning brushes fit well into the straws for cleaning?
Yes, the cleaning brushes work great and clean well. For best results insert in one end and clean and repeat in the other end.
How long does it take to process orders?
We process orders in 24 hours and typically ship USPS Priority mail.
What's the difference between 304 stainless steel and 18/8 stainless steel?
304 stainless steel is a very common stainless steel. It is an austenitic stainless steel. It is less electrically and thermally conductive than carbon steel and is essentially non-magnetic. It has a higher corrosion resistance than regular steel and is widely used because of the ease in which it is formed into various shapes.
18/8 Stainless steel refers to the percentages of chromium and nickel in the stainless steel alloy. The '18' refers to the chromium content which gives the straws its rust resistant properties, and the '8' refers to the nickel content.
Why are the stainless steel straws and silicone comfort tips shipped in paper bags?
We minimize the amount of plastic used in shipping by using recyclable kraft paper bags.
Do the stainless steel straws and accessories require cleaning before use?
Yes, it is recommended that you clean your stainless steel straws and accessories before use with warm soapy water.