Frequently Asked Questions
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What’s your return policy?
If our product don't meet your expectation or is faulty in any way, return within 30 days, no questions asked. We even pay return shipping via USPS. Contact us via contact@bulkstainlesssteelstraws.com for further details.
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Do you ship overseas?
No, at this time we do not ship overseas. Currently, we only ship to the U.S. and Puerto Rico.
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Do you have customer service?
Of course! For questions please email contact@bulkstainlesssteelstraws.com or give us a call at 208.695.8275. If we are with a customer you may leave a message and we’ll get right back to you.
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Where are you stainless steel drinking straws manufactured?
Our stainless steel straws are manufactured in China. We’ve developed a positive working relationship with a number of responsible manufacturers.
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Are stainless steel straws BPA free?
Yes, stainless steel straws are BPA-free. BPA, or Bisphenol A, is a chemical commonly found in certain plastics and epoxy resins. Since stainless steel is a metal and does not contain plastic or resin, it does not have BPA. Stainless steel straws are a popular choice for those looking to avoid BPA and other chemicals associated with plastic products.
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Are the ends of the straw sharp?
The ends of high-quality stainless steel straws are not sharp. They are smoothed during the manufacturing process to ensure they are safe to use and won't cause any injury to the mouth or lips.
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Where do the orders ship from?
Basic orders are shipped from Boise, Idaho, within 24-48 hours.
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Do your stainless steel straws rust?
No, they are rust-resistant.
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Do your stainless steel straws have a metallic or strange taste?
High-quality stainless steel straws do not have a metallic or strange taste. Stainless steel used for food and beverage products, typically 304 (18/8) grade, is designed to be flavor-neutral and resistant to corrosion. However, you should follow proper cleaning instructions before the first use and regularly thereafter.
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Are they dishwasher safe?
Yes, absolutely. However, it is important to mention that due to the size of the straw the inside should be cleaned with a cleaning brush to remove any left-over debris
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Are they lead free?
Yes, high-quality stainless steel straws are lead-free. Stainless steel used in food and beverage products, such as 304 (18/8) grade stainless steel, does not contain lead.
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Do the cleaning brushes fit well into the straws for cleaning?
Yes, the cleaning brushes work great and clean well. For best results, insert one end, clean, and repeat on the other end. Most of our cleaning brushes will fit the 6mm and 8mm stainless steel straws. A different, larger brush is required for large 12mm stainless steel straws.
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How long does it take to process orders?
We process orders in 24 -48 hours and typically ship USPS Priority mail.
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What is 304 stainless steel?
304 stainless steel is a high-quality, versatile material commonly used in products that require corrosion resistance, durability, and food safety, including stainless steel straws.
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Do the stainless steel straws and accessories require cleaning before use?
Yes, it is recommended that you clean your stainless steel straws and accessories before using warm, soapy water.
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Are stainless steel straws safe?
Yes, stainless steel straws are generally safe to use when made from high-quality materials and properly maintained. If used by children, supervision is recommended to avoid accidents, such as biting down too hard or poking themselves.
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Are stainless steel straws eco-friendly?
Reusable stainless steel straws reduce the need for single-use plastic straws, contributing to environmental sustainability.
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How long do stainless steel straws last?
Stainless steel straws can last for many years, often up to 5-10 years or more, depending on how well they are maintained. Their longevity is one of the key advantages over plastic or even some other reusable materials.